Why record a telephone call?
The telephone continues to be one of the most important methods for business organisations to communicate with their customers and suppliers.
Recording a telephone call provides a permanent record of phone conversations, providing an invaluable tool for large and small businesses alike. Call recording is:
- Cost Effective
- Flexible
- Network based for resilience
- Rapid Activation
- No on-site hardware required
- No specialist IT or engineer required
- No upgrade costs
- Recorded and archived offsite for resilience
- Remote storage for Security
Some organisations may be required to record a telephone call for legal, compliance, management or dispute resolution, while others monitor and use recordings for training staff, marketing evaluations and to improve the customer experience.
With Call Recording + from ITC, voice calls are recorded as they pass through the Kingston Communications PLC network. Digital call recordings are stored on a secure web server and are available for you to listen to or download at will. Recorded calls can be played back within seconds of a call termination, from any web enable PC with speakers.
Our email transfer function enables you to send a recording of your call to all relevant parties, whether they are internal colleagues or clients, at the click of a button.
Network based Call Recording + from ITC frees your organisation from the complications and issues of tape management and expensive maintenance contracts associated with on-site hardware. There is no Capital expenditure required and no investment needed to update equipment on your premises. The recording system is based within the network and therefore provides resilience and security.
Call Recording + from ITC offers rapid, low-cost deployment with easy-to-use interfaces.
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