Call Recording for Protection

"Firms must understand that procedures to monitor advisers, particularly where high-risk transactions are being recommended, are not a 'nice to have', they are a necessity." - FSA Director of Enforcement.

Companies in the Insurance, financial services and legal sectors conduct an increasing amount of business over the telephone. With increasing regulation, call recording is a vital requirement for any business operating in this environment.

Using Call Recording + from ITC has many benefits for your organisation and will enable you to:

Meet the regulatory requirements imposed by the FSA (in the UK) and other regulatory bodies.
Protect your business and your staff by keeping a permanent record of business conducted over the telephone
Handle customer complaints and queries rapidly and cost-effectively
Provide recorded calls to administration resources for summary letter writing, based on the content of calls
Retain a permanent record of customer's details; you can always refer to the original call
Provide relevant and focused training for your staff on call handling, sales techniques and regulatory compliance.
Demonstrate the level of staff compliance with the use of live customer interactions.
Include recorded calls as part of your compliance process. Clear evidence of acting upon customer requests can be demonstrated.

Your call may be recorded for Quality Monitoring purposes...

Network Recording of Inbound Calls »