Network Voice Call Recording

Network based Call Recording + from ITC is a powerful, yet simple to use call recording solution developed to meet the many demands of: industry regulation, training and development, compliance and customer service requirements.

Where customers have a need to record calls this online service offers the benefits normally only found in dedicated call centres but without the associated overheads. Features of this service include; Call recording, call retrieval, grading, filtering and storage of both inbound and outbound calls.

Recording calls is fast becoming standard practice across many business sectors as they look to ensure best practice, fulfill compliance requirements and reduce potential litigation risks. ITCs network based Call Recording + service offers customers a simple and cost effective way to protect their business, whilst also providing an invaluable management information and training tool.

Because your inbound and outbound phone calls are recorded remotely within the telephone network there is no need for costly on-site call recording solutions which require; high capital expenditure, hardware and software installation and maintenance. Call Recording + from ITC is a low-cost, pay as you go call recording solution that is quick to set up, cost effective and very simple to use.

Your call is captured and recorded as it passes through our network. Digital call recordings are stored on a secure web server and are available for you to listen to or download at will. Recorded calls can be played back within seconds of a call termination, from any web enable PC with speakers.

Benefits:

Complete digital voice call recording solution based within the telephone network
Remote call recording service, no on-site equipment or software
Instant search and playback of call recordings through a secure web portal
No upfront capital expenditure
Quick to set-up
Record calls remotely from multiple sites or homeworkers
No maintenance worries

Cost effective

No capital outlay
Low monthly rental charge
No upgrade costs
Pay as you go service

No on-site equipment required

Quick to set-up - usually within 3-4 days
No backup or data loss issues
No maintenance cost

Dynamic

Works over multiple sites or locations
Ideal for home workers
Easy to move location or add additional sites

Web based access & playback

Access & listen to calls from anywhere
Long term, off site storage for recorded calls
Replicated backup copies
Secure access for authorized personnel only

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