Increase profitability with Call Recording +

Increase your success rate

Use call recordings to increase revenue and margin by identifying and targeting weak areas of the sales call.
Use call recording to determine the best way of handling different types of calls
Improve your scripts, based on actual responses from customers and staff
Provide targeted and specific training and coaching according to need, based on real customer interactions.

Reduce your costs

Use real calls to help your agents identify 'dead-ends' and move on quickly, reducing time per call
Use recordings to drive service levels and productivity through effective agent training and assessment

Deal effectively with customer complaints

Recording inbound and outbound calls enables you to pro-actively audit calls and retrospectively assess complaints and queries
Call Recording + from ITC enables you to email a recording of a customer complaint to the person most appropriate to deal with the issue so they can hear the complaint in the customer’s own words

Improve staff retention

Empower your staff - give your team members the facility of call playback. Allowing them to listen to their own calls will involve them in the improvement process
Best practice call recordings from your most experienced customer service team members can be used in a training environment for your new recruits
The use of a call recording product dramatically reduces the number of abusive calls received, making your staff more comfortable and focused at work
When abusive calls do happen, access to a recording of the incident, which can be emailed to all parties can ensure swift action or resolution as necessary.

Reduce transcription costs & lead-time

Email digital copies of calls, interviews or meetings to colleagues or suppliers for transcription and review
Reduce the lead-time and cost for processing vital market or customer information

Affordable

All maintenance and support costs are included; you only pay for the capacity you use and day to day storage of your recordings are included free of charge for up to one month.
And, as your business expands, so can the level of recording - with no long lead times to order or install new equipment, and no worries about updated technology or the cost of upgrades.
As your business grows, so can the volume of your call recording – Expand your service seamlessly. With Call Recording + from ITC, there are no long lead times to order or install new equipment, and no worries about outdated technology or the cost of upgrades.

Win more business (Telesales environment)

Send recorded calls to clients, or potential clients, to demonstrate the quality of your call handling and outbound telesales
Offer call recording review as part of your service to your client. This will illustrate the confidence you have in your abilities and will enable your company differentiate yourselves from the competition
Send recordings via a variety of media such as; email, disk, DVD, CD.