You are the Sales Manager
Maintaining consistent standards
Performance management is key in the telesales environment and it is vital to monitor call activity to ensure that your team maintains a consistent level of professionalism.
Call Recording + from ITC allows you to listen to individual calls at a time and location convenient to you.
Recording Telesales Conversations
Whilst on the sales floor, you generally only hear one side of a client interaction from your agents’ conversation. As such, it can be difficult to gauge how well your agent actively listens to the customer and his ability to adapt the sales pitch accordingly.
Review both sides of the conversation with ITC's Call Recording +. By recording the telesales conversation, it enables you to assess how your agent interacts with the customer and his flexibility in response to the customer’s replies.
Coaching for Sales
Closing the sale is often described the most complex step of the telesales process, and as such needs constant review and refinement.
Coaching your team members using Call Recording + from ITC allows you to review and analyse sales conversations with the individual. From an unsuccessful call for example, a discussion of alternative approaches can be explored.
Flexible Management
A successful sales environment is often highly driven. Maintaining a consistent level of performance from your sales team can be difficult especially when you have to be away from the office.
Call Recording + from ITC means that you have the ability to listen to calls made on any day regardless of your location. This facility helps ensure the quality and quantity of your teams output remain consistent.
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