You are the Managing Director

A window onto the office floor

You may remember the popular BBC TV programme “Back to the floor” which challenged senior executives to descend from the boardroom to spend a week with their workers on their own front line.

The experience was a rude awakening in most cases with the MD admitting that he had not previously fully understood the frustrations, issues and barriers at the ground level. With his improved knowledge, he would then make several simple but effective changes on the shop floor which then increased the company’s profitability.

In the high-powered boardroom of a successful enterprise, it's easy to become detached from the day-to-day business of your company. Most information about the day to day operation of the company i.e.: call centre, sales team or customer service is fed up through the company hierarchy. It is not first hand and does not always identify root causes of issues such as; a downturn in sales, an unsuccessful marketing or advertising campaign.

Call Recording + from ITC allows you direct access to the sales team at a time and a place of your choosing. You can listen to a selection of client calls enabling you to assess the effectiveness of your sales agents, sales pitch or campaign activity.

This first hand information, directly from your customers, will also provide a valuable insight into your market, revealing – what do customers want? Is your product set keeping pace with the market? What is the next big thing?

You are the Sales Agent »